Top 10 Order Management Software Tools in 2025

The modern business environment of e-commerce has never been harder on businesses than in responding to customer orders on different sales channels. Order Management Software has been a solution of critical importance in automating the operations so that they become more efficient, with fewer errors and greater customer satisfaction. With the increasing scope of digital commerce, businesses need to implement advanced technology to manage multiple order processes, inventory management and other fulfillment procedures. A proper order management platform would revolutionize your business processes, which allows uninterrupted connection between marketplaces, warehouses, and shipping services and the real-time information about each process of the orders.

What is Order Management Software (OMS)?

Order Management tool is an all-inclusive digital application that is meant to streamline, centralize, and centralize the order lifecycle process, including its start and conclusion of delivery. This is an advanced technology product which forms the basis of operations of modern e-commerce and it does that by combining various sale channels, inventory management, and commerce fulfillment optionṣs into one incorporated entity.

A good Software monitors its products starting with order creation to order verification, processing, packing, shipping and handling the sale returns. It allows business people to have access to the order status, inventory, and customer correspondence in real time and automate the processes that are not interesting and receive decreased manual errors and costs of the operations.

Why Businesses Need Order Management Software in 2025

The revolution brought by digital commerce has transformed the expectations of customers and business needs in a fundamental way and advanced order management capabilities are critical to their success and survival.

• Omnichannel: The modern customer shops across different channels at the same time and needs the smooth organization of the order across all the touchpoints and sales channels.
• Automation: Order processing manually will no longer be affordable as businesses grow and in order to be effective and accurate they will need automated workflow.
• Competition: Increasing customer desire to receive their products in short time and with zero error in an order requires an advanced system in order to survive rivals.
• Compliance: Business operations are becoming increasingly regulated, which means that strong tracking and reporting abilities are needed in the business.
• Scalability: Rocketing demands in orders volume demand adaptable systems that provide ways of development without channel violation.

Key Features of a Good Order Management System

Choosing the appropriate order management platform involves having the right knowledge about the key functions that promote operational perfection and consumer delight.

• Integration: Fluent connection with all other e-commerce systems, marketplaces, ERP systems, 3PL providers, etc. to achieve harmony in operations.
• Automation: Works intelligently to automate the order process where orders need to be routed, stock taken, shipping selected and customer communication done, with minimum manual intervention involved.
• Visibility: The real-time dashboard and reporting functionalities that provide the overall overview of the actual orders status, inventory stock, and performance indicators.
• Flexibility: Business-specific rules and workflows that fit to a specific business and the changes in operations.
• Scalability: A design that is aimed at scaling the volume of orders, product catalogs, and channels of sales.

Benefits of Using Order Management Software

Having a full solution of order management brings visible results in many aspects of business, such as operational efficiency or customer satisfaction.

• Efficiency: Smooth working procedures and automation of the operations shave a huge amount of time spent on order processing, which saves on human error reduction and operation costs.
• Accuracy: Verification systems and systems that check products inventory, make orders more accurate which means fewer orders need to be returned leading to even higher customer satisfaction rates.
• Visibility: Inventory, order status and operations performance measurements are monitored and reported on comprehensively to give real time visibility into inventory and order status.
• Growth: The scalable architecture allows the business to grow without costly investment of infrastructure or having to restructure the working system.
• Satisfaction: Speed of process, proper delivery, and communication clarity gives a jolt of satisfaction and increase in customer loyalty.

Top 10 Order Management Software Tools in 2025

1. SAP Commerce Cloud

Through enterprise order orchestration, SAP Commerce Cloud presents the business-level requirements on a large scale in terms of fulfillment that needs to have the advanced deployment of an omnichannel fulfillment. This end-to-end solution offers a single-point order management across all sales channels while presenting a high level of integration with current elements in the SAP ecosystem. The solution is good in complex business to business and business to consumer situations where the corporations require powerful analytics, powerful customization possibilities and smooth coupling with enterprise resource planning.

SAP Commerce Cloud is trusted by the world-leading brands such as CHRIST, ALGO Group, and Coca-Cola HBC to manage their complex multi-channel order processing and multi-channel operations. The platform is strong because it can address complexity that is associated with enterprises and offer centralized monitoring and analytic functions.

Key Features:

• Centralized distribution of omnichannel orders used on all sales channels
• SAP S/4 HANA and Commerce Cloud and Connections to pre-accumulated
• Advanced analytics of order processing in a centralized order process monitoring
• Multi-fulfillment system to smart order herding
• Business, and advanced reporting solutions

Pros:

• Large organizational abilities that suit businesses at the enterprise level
• Superior connectivity in SAP ecosystem
• Strength of analyzing and reporting

Cons:

• Complex early establishment and setup process
• It is an expensive asset to own that does not fit small businesses.
• Lack of standardisations of quality of customer service

Best For: Large business organizations, who would require higher order omnichannel management with integrative capability of the ERP

Pricing: Contact for pricing 

URL: https://www.sap.com/india/index.html 

2. Unicommerce

Unicommerce is one of the top Order Management Software driven apps dedicated to multi-channel businesses that run in the hyper-competitive part of e-commerce. The platform has over 140 integration partners with leading marketplaces such as Amazon, Flipkart, and Myntra, to give a comprehensive view of order management across all sales channels in one dashboard. Unicommerce has the capabilities to manage any number of orders ranging between 10 to 10 million per month with their unique functionalities that enhance order fulfilment.

It supports more than 10,000 brands and businesses that include big names such as FabIndia, TCNS, Mamaearth and Boat. Unicommerce currently undertakes about 20-25 percent of entire e-commerce dropship shipments in India and has processed above 259 million order items in India and is also a dominant market player.

Key Features:

• Smart allocation different means of order routing
• High volume bulk processing capabilities of orders
• Automatic label generating system of quick packing
• Just a single click to the most significant performance metrics
• Plug and play connectivity with big market places

Pros:

• Simple connection with the biggest e-trading platform
• Responsive customer care unit
• Single Platform Order management

Cons:

• Due to the developed and present situation, the timeframe of onboarding increases.
• Minimal ability to configure the workflows to specific needs
• Periodic system performance problems at peak time

Best For: Multichannel retailers and e-commerce firms who need to adapt to the market in general

Pricing: Customized pricing 

URL: https://unicommerce.com/ 

3. Linnworks

Linnworks focuses on intelligent automation of the order processing process that is much more capable of batch allocation, optimization for packing, and carrier selection. The platform automatically assigns the orders to suitable batches in light of priorities and shipping requirements and also sets criteria to define the appropriate packing to suit the cost effectiveness and space utilization. Users can expedite the fulfillment functions by choosing to use favorite carriers and designing new workflows that suit their business needs.

The system has a wide range of clients connected with it such as Beviqua, Red Label Outlet and Tru Tension among other companies in different sectors. Linnworks is superior in terms of warehouse efficiency because of the ability to optimize pick, pack and dispatch, reducing the time of processing and increasing the accuracy rates.

Key Features:

• Sophisticated automation
• Rules of assigning orders to optimize the warehouses that can be adjusted
• established packing requirements in order to get as much space utilization as possible
• Rapid identification of orders with the convenient tagging system
• Large bulk processing

Pros:

• User friendly user interface design
• Easy product data administration
• Streamlined operations in automation of warehouses

Cons:

• Channel integration is time-certain process
• Regular bugs in software that lead to loss of performance
• Weak degree of action to customer support

Best For: Warehouse intensive companies that need smart order processing and automation of the fulfillment process

Pricing: Custom pricing 

URL: https://www.linnworks.com/ 

4. Increff

Increff streamlines all levels of the Order Management Software functionalities including the point of ordering to the point of dispatch concentrating on not only reducing processing time but also avoiding probable pitfalls that may cause an unknown interruption that may lead to loss of sales opportunities. The platform offers good technical support and has gained the confidence of major brands such as Puma, Crocs and Hobli to manage their streamlined needs in placing orders. Increff is also good at offering intelligent routing and splitting of orders, as well as a complete inventory visibility across markets and channels.

The system promotes decision-making with emphasis on data driven decisions which are made accurate with advanced analytics and reporting tools that assist business firms to optimize their activities and enhance high customer satisfaction rates.

Key Features:

• Divided and controlling smart order solutions
• Wholesale info in above markets
• Fact based data analytics to make sound decisions
• Infrastructures of technical high school
• Live order tracking and status overview

Pros:

• Efficient designing of order management systems
• What was very good response of personnel Excellent
• Deficiency of past reporting information

Cons:

• Documents can only be customized to a limited extent
• Scarcity of previous reporting data
• Absent functions of full order processing

Best For: Most suitable in cases of mid-sized firms that need an effective management of orders and possess solid technical assistance

Pricing: Contact for pricing 

URL: https://www.increff.com/ 

5. Brightpearl

As a full-featured Order Management Software product, Brightpearl helps multichannel retailers who sell to multiple channels to perform and manage customer orders and to synchronize order management tasks across the multiple channels. Project that has enabled it to serve popular names such as Wild Rye, Baby & Co, and Cleva, showing it is a reliable tool to assist an e-commerce company in its growth. The strength of Brightpearl is that it can bridge the gap between businesses and other major online trading platforms like Magento, Shopify, Amazon, and BigCommerce and be able to track delivery of orders in real-time. The system has sophisticated reporting tools which allow the clients in retailing to study the performance of the channel in various ways such as through average order value and revenue generation thus making it a great system to any business interested in comprehensive operational analysis.

Key Features:

• Fitting to the mainstream platforms namely Magento and Shopify
• Viewing of orders in real-time across all channels
• High end reporting and analysis tools
• Performance tests and analysis packages on the Channel
• The automated workflows functions

Pros:

• All-in-one system design
• Excellent functions of automation of tasks
• Quality connections with good e-commerce platforms

Cons:

• Intime technical performances problems
• less diversification 
• The lack of reliability in peak time

Best For: E-commerce firms that require an end-to-end multichannel order management software

Pricing: Custom pricing 

URL: https://www.brightpearl.com/ 

6. Veeqo

The company is a multi-channel Order Management Software offering more than 21 integration points with the biggest e-commerce platforms and marketplaces. Users are also able to create automated order processes that are dependent on certain triggers that may be delivery options, order value as well as package weight which enables them to eliminate monotonous processes controlled by human touch. The platform enhances the working process in order fulfilment by not forgetting to keep the inventory, digital picking, specific built-in shipping software capability and fully managed returns facility.

Such prominent customers as Mirror Deco, TCO, and Indigo Herbs use Veeqo to accomplish their order management needs. It gives crucial order reports in the fingertips of the users and gives built-in answers to shipping and returns handling.

Key Features:

• The essential order reports that can be accessible at any time
• In house return management system
• Unified shipping software applications
• The scanner picking features
• Automated workflow triggers

Pros:

• Fluid compatibility with other big platforms
• End-to-end shipping and fulfillment solution plans
• Easy user interface design

Cons:

• Various software malfunctions in functionality
• Old fashioned purchase order system
• Manual uploading errors of orders and Integration errors

Best For: Small and large enterprises, which require shipping and fulfillment services as a part of an integrated solution

Pricing: $250/month

URL: https://www.veeqo.com/ 

7. ShipStation

ShipStation is an order fulfillment and inventory management computer system used as an all-in-one fulfillment system in the form of a shipping center or hub by e-commerce businesses of all magnitudes. It accommodates different clients such as Spigen, Clean cause, Henry house of Coffee and Wondercide among other industries. The ShipStation platform allows the users to import, manage and ship orders as well as streamline interrelationships with several online sales platforms and carrier services through a single interface. The system also contains numerous integrations with key carriers that can help the clients to evade logistic hiccups during order fulfillment, package tracking, label printing, and so on. With the application, users are allowed to link favorite carrier accounts and place shipping functions.

Key Features:

• Multi channel Order management and importing abilities
• Fully-atomic carrier choices
• Delivery services and tracking packages software
• Automated shipping of labels and label printing
• Plug-in to shopping carts and market places

Pros:

• An excellent one to grow small businesses
• Unified image of the orders in stores
• Whole carrier choice

Cons:

• There are technical problems that weren’t resolved
• Lack of the low stock alert function
• Incorrect problems that have been witnessed over time have not been rectified

Best For: Small and middle sized companies which should control the whole life cycle of shipping and delivery

Pricing: $14.99/month

URL: https://www.shipstation.com/ 

8. Zoho Order Management

Zoho Order Management introduces a secure place for managing orders that are made through major online sales channels and do it by collaborating with 30 shipping services and offer competitive shipping prices by using real-time information. The solution automatically chooses optimal shipping offers by using integrated work flows in its system. It has major clients such as Element, NZ BBQ and Home trust Zoho amongst others who use them as their order handling application. The platform imposes automatic reorder points, so that it prevents losses to the company by just running out of the stocks, and provides the user with essential information such as product demand trends and quantities that can be shipped. It has integration options to major platforms including Amazon, eBay, Etsy, and Shopify among others.

Key Features:

• Automatic reorder points of inventory management
• Comparison of shipping rates in real time
• Analytics of readiness of orders and demand of products
• Connection with the large e-commerce sites
• Full shipping service network

Pros:

• Greater efficiency due to Discrete Reporting
• Comprehensive statistics of operation
• Lean business operations

Cons:

• No capacity to victimization of manual shipment tracing
• Superficial reporting: initial sell-down toner
• Sparsity in comparison with competitors in terms of features

Best For: Those small businesses that require a simple order management that offer adjustable inventory facilities

Pricing: ₹ 12,999 per organization / year

URL: https://www.zoho.com/in/inventory/order-management/ 

9. Cin7

Cin7 is a multi-feature Order Management Software focusing on firms of larger scale that are in need of more advanced operations. The platform integrates retail, wholesale and e-commerce selling channels and allows flawless functionality of selling activities at all business connecting points. The customers are able to see their order status at their own customized dashboard and make use of Click-to-Collect feature as the option to make purchases online with localized pickup option. Cin7 offers the actual omnichannel experiences by integration with accounting, shipping, and CRM tools, which allows companies to connect the various points of sales without losing the automated shipping processes and orderly accounting systems. The platform acts as a central spot of complicated multi-channel functions.

Key Features:

• It allows integration of the omnichannel to all selling platforms
• Order status tracking in customer dashboard
• Local Collection Pick-up Click-to-Collect service
• End-to-end platforms integrations
• Shipping, accounting implantation automation

Pros:

• Smooth-sailing day-to-day work management
• Fewer steps of processing the transactionsReduced transactions processing Advanced profiles
• Totality of business consolidation preservation skills

Cons:

• Non-intuitive and old fashioned interface design
• Illogical navigation and accessibility
• Not very user-friendly as a first time user

Best For: Multinational e-commerce online retailers that require confusing omnichannel activities

Pricing: $349/month

URL: https://www.cin7.com/ 

10. IBM Sterling

IBM Sterling is a cloud-based software tool of Order Management Software with an intuitive interface, which makes complex implementation of e-commerce processes uncomplicated. The platform allows intelligent omnichannel order fulfilment with real time inventory and warehouse management capability and aggregates all the sales channels into a single platform of fulfilment. This end to end strategy does provide the right level of inventory tracking and the effortless availability of inventories to coordinate with third party logistics providers. Among the prominent customers to use IBM sterling solutions are Tesco, Starbucks, JFE steel and BJ wholesale club to support their order management needs. The system offers AI-driven insights, ship to store, and intelligent routing to organize the peak performance within the order optimization.

Key Features:

• Well developed omnichannel operating capacities
• AI-based business insights and analytics
• Ship-to-store services
• Smart order routing of demand management
• Real time inventory, warehouse management

Pros:

• Splendid transcendent sales matching
• Flexibility in controlling the networks
• Both performance and enterprise-level reliability

Cons:

• Intermittent processing interruption bugginess
• Hard to implement Requirements
• Challenging level of learning by the novice users

Best For: Enterprise companies that need the powerful use of omnichannel order management that can handle AI

Pricing: USD 2800 for 12 months

URL: https://www.ibm.com/products/sterling 

How to Choose the Right Order Management Software for Your Business

To get the best return on investment, you strongly need to consider your business needs, the complexity of operations, and growth expectations as part of choosing the right order management platform.

• Scale: Analyze existing amounts of orders and planned developments in order to be confident that the platform will be able to handle growth without the need to halt performance or migrate to a new platform.
• Integration: Figuring out their compatibility with existing e-Trade infrastructure, unless an ERP, and tools which would minimize new introductions and smooth conduct of business would be incorporated.
• Features: Find essential functional capabilities like automation, reporting, inventory and multichannel functions that are applicable in your business activities.
• Budget: You want to plan financially, so you need to include all elements of ownership cost such as implementation, training, follow up, and even customization in the costs.
• Support: Verify the responsiveness, technical skill and available resources of a vendor to guarantee support when it is needed in the implementation activities and subsequent functioning.

Custom Order Management Software vs. SaaS Solutions

Factor	Custom Development	SaaS Solutions
Initial Cost	High upfront investment	Lower monthly subscription
Implementation Time	6-18 months development	Days to weeks deployment
Customization	Unlimited flexibility	Limited to platform capabilities
Maintenance	Internal IT responsibility	Vendor-managed updates
Scalability	Custom architecture design	Platform-dependent limitations
Security	Internal control	Vendor security standards
Integrations	Custom API development	Pre-built marketplace connections
Updates	Manual development required	Automatic feature releases
Support	Internal team dependency	Dedicated vendor assistance
Total Ownership	Complete control	Vendor platform dependency

When to Choose Custom Order Management Software Development

Educating businesses on the circumstances under which custom development delivers a better value than the SaaS solution offers, should help in making an informed investment decision that is aligned to the long-term strategic goals.

• Complexity: Common business processes that fall beyond the capabilities of standard platforms need to be developed specifically in order to keep up their productivity and competitive edges.
• Integration: An existing system with a lot of dependencies and legacy infrastructure may require custom solutions in order to facilitate smooth connectivity and management of data flow.
• Scale: Large quantities of orders or specification with specific needs beyond the confines of SaaS platforms are reasons to invest in a custom platform delivery to persist in its performance.
• Control: Special industries such as compulsory compliance or sensitive data management industries might need tailor-made solutions in order to have full regulation and control.
• Differentiation: Operations that are different may provide competitive edge which may require customization to enable one to strategically position in the market.

Common Challenges in Order Management (and How Software Solves Them)

Contemporary business enterprises experience a lot of operational challenges and these challenges can really affect customer satisfaction and profitability unless timely and adequate technology is in place.

• Visibility: Minimal cross channel order progression to give difficulties to customer service, whilst Order Management Software makes real-time status visibility and thorough tracking available.
• Accuracy: Manual procedures are more error prone and slow the process of validation and verification but automated validation and verification systems guarantee accuracy all the time and speed up the process of fulfillment.
• Integration: Fragmented systems will lead to data silos, silo connectivity, and inefficiencies in operations, whereas integrated systems will have wide connectivity with all the touchpoints of a business.
• Scalability: As volume of orders increase, manual procedures become cumbersome to grasp, but automated workflows and smart routing accommodate the surge in the volume of orders without the need to increase the staff members.
• Returns: The complicated processes of returns undermine customer relations whereas integrated return management systems smooth out the processing and also increase customer satisfaction levels.

Conclusion

Order Management Software has matured to be a must-have business tool considering the companies that are serious about competing in the modern-day (digital) market. SMPs that are discussed in this detailed guide have a variety of features that vary between minimal order processing and robust orchestration capabilities at the enterprise level, so that the business of any size can streamline its operations and improve customer satisfaction. The success of the implementation of these solutions will be determined after a close assessment of your needs, growth, and complexity within the operations. Not only are there plenty of choices when it comes to Order Management tool, but there is also an abundance of features within any single product that caters to the specific needs of your business and the strategies to grow it.

Frequently Asked Questions

What is an Order Management Software and why? 

Order Management Tool is an automated tool that manages and optimizes the whole order flow of purchasing and delivering only ultimately beneficial to the business through the visibility and efficiencies gained.

What is the interaction of Order Management with other e-commerce systems? 

Most up-to-date solutions provide ready-made connectors to the most popular platforms such as Shopify, Amazon, and Magento so that all of the sales channels can be synchronized so that the orders can be processed in a unified manner without technical issues.

What is the difference between the order management tool and the inventory management software? 

Whereas inventory management is mostly concerned with stock count and warehouse management, Order Management services extends to the entire lifecycle of the order such as customer interactions, shipment organization, and multichannel integration in control of complete operations.

What is the average cost of Order Management tool to a small firm? 

Pricing is also heavily varied depending on features and quantities ordered with base solutions costing approximately 50-100 dollars per month for the lower end of small businesses up to thousands of dollars per month in the enterprise space depending on how advanced and how specialized it needs to be.

Is Order Management Software useful in astonishing multichannel sales? 

Indeed, modern platforms are tailored to operate across multiple channels, with centralized order processing, harmonized inventory management and customer communication on all sales channels of marketplaces, websites and even stores.